Prior to your arrival we will send you by email the voucher with the address details of the property, a route description and a copy of the houserules. The house- and community rules of the selected property apply to your holiday stay.
The official Check-in time on the startday is from 5pm and Check-out before 10am on the endday. Of course in consultation with you we will try to adapt the hand-over of the keys as much as possible to your flighttimes.
If an earlier Check-in is not possible, you are more than welcome to leave your luggage in the holiday home, go out for a lunch or start exploring Benalmádena and return when the home will be ready for you. You could also book a guaranteed early Check-in in advance for an additional fee and depending on availability. Same goes for a late Check-out. Price is 50% of the nightly rate. Please check with our support team.
To ensure that your arrival goes as smoothly as possible please send us your flightdetails and estimated time of arrival not later than 1 week prior to your arrival. You can send your details by email to firstname.lastname@example.org.
Please note that you will also have to provide information about the participants in accordance with the new holiday home rental law in Andalucia which means that prior to your arrival we will need to receive a copy of the lead booker´s valid passport or ID card. Please email your copy to email@example.com.
All guests of the holiday home will need to complete the Traveller Details Form with their name- and passportdetails and each guest has to hand over his/her original signed document upon arrival at the holiday home before the key holder to hand over the keys of the property.
We will send you a copy of this Registration Form (Datos del Viajero) by email prior to your departure so each guest can complete his/her form conveniently at home already and bring it to Spain with them.
One of our team members will meet you at the property or at the agreed meeting point to handle the Check-in procedures.